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Policies

Please keep in mind that every item in our shop is 100% hand made in the Bow Flip Flops studio. As with all hand made items, they are not 100% perfect as with an item  manufactured by machines. We always strive to be very meticulous with craftsmanship but there may be signs that your item is made by hand. A spot of glue here or can happen, since that is what is used to adhere bows and ribbons to your beautiful flip flops. Please keep this in mind and remember that hand made items are unique and one of a kind and made with love!

Bridal Flip Flops uses several different flip flop suppliers. If you are unsure of sizing, please contact us and we will do our best to advise you, however please be aware that when you choose a size, if you do not like how it fits, there will be a re-sizing and return shipping fee to exchange for sizing.

Returns, Refunds & Echanges: 
Every single item we make is custom and hand made for every order. Due to the very custom nature of our products, we do not offer any returns or refunds. 
Cancellation: If you have placed an order, you may cancel it as long as you notfiy us within 24 hours of the order being placed & it does not include a rush (since we immediately start working on rushes that come it). 
Please send a message to info@BowFlipFlops.com in 24 hours or less after placing your order to request a cancellation and it will be processed within 1 business day.
 
EXCHANGES 
SIZE / COLORS / HEEL HEIGHT EXCHANGES : If you have any questions or concerns regarding sizing or colors, please contact us as colors of flip flops or ribbons may differ from a picture on your computer screen. We would be happy to advise! Colors or designs can change slightly from season to season. We do our best to advise you, though in the end when a design is chosen and ordered, the sale is final.
 
If you are not happy with the sizing or color of your flip flops, we do offer sizing & color exchanges for $12.50 per pair.  We charge this fee as we make every pair custom & do not keep items in stock to be re-used etc. This covers some of the cost for us to re-make them, plus the shipping to get them back to you. 
 
If you would like to exchange the size, heel height, flip flop color, ribbon color or anyt other details, please print the form from the following link & send back with the applicable fee. http://bowflipflops.com/re-sizing-form
 
*When placing your order, if you do not specify colors or design details, your order will be made in the colors/design in the first listing photo of the item you purchased.

Fit:
We have designed our flip flops to fit most ladies feet in a way that is not only cute but comfortable. Every woman’s foot will not fit exactly the same in every shoe so we cannot guarantee that our flip flops will fit perfectly for every single customer. Please check our sizing chart and guide if you need help selecting the best size for you. The width, strap fit (snugness/looseness) or feel of the flip flops works amazingly for over 95% of our customers. But please be aware that due to the differences in each woman’s foot we cannot guarantee it will be perfect for you and we do not refund or return flip flops for any reason, as each one is custom made for each order. 
We do offer sizing exchanges for a $12.50 exchange fee per pair and the customer is responsible for shipping the flip flops back to us at their cost before we can make the new pair. If you have any questions before placing your order, please let us know and we are happy to help give you any advice that may help in your selection. The final selection will be your own choice(s). Once an item ships out, it cannot be returned and refunded for any reason unless we have made an error in the production (such as incorrect size or color), in which case we do not accept returns, but we will fix or replace the item in a timely manner. 
Shipping
Please visit the Shipping Times & Costs section of our shop for all information regarding shipping times, costs, policies and RUSH orders.
 
 
 
Privacy and Other Policies
 

Please be aware that every item on BowFlipFlops.com is a copyrighted design. Any reproduction of the designs, images and products violates the intellectual property of Designs by Crissi & Bow Flip Flops, LLC. 

The term Bow Flip Flops is a registered Trademark. 

When you buy from BowFlipFlops.com we protect your privacy. We do not sell or exchange customer information. We've established procedures to protect your privacy when purchasing via the Internet. On occasion, you may receive an e-mail from us to communicate information regarding your order or to let you know about our products.
Although our products are adorable, they are not toys! We always use the finest glues, adhesives, & materials, for the securest & safest Product.

Safety issues you must be aware of, such as small parts & other fabrics/materials we use to create our product.
Customer agrees that use and purchase of the service is entirely at customer's own risk. Products provided are as is without warranty of any kind, either express or implies. Including without limitation any warranties concerning the availability , accuracy or content of information, products or services. 
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, defect, negligence or under any other cause of action. Customer specifically acknowledges the service is not liable and the risk of injury rests entirely with custom. Neither the service not any of its agents, affiliates or contact providers shall be liable in any way for any direct, indirect, incidental, special or consequential damages arising out of use of the service/products or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all contact on the service/products. The company of Bridal Flip Flops, Bow Flip Flops & Designs by Crissi will not be responsible or liable for any injuries that may incur from its product.